Delivery, Returns & Refunds Policy

Last update: 21/6/2025

We partner with a range of trusted UK-based suppliers to deliver your items directly to you. This allows us to offer a wide selection of quality products and ensure fast, efficient shipping.

🚚 Delivery Information

  • Orders are usually dispatched within 1–3 working days.

  • Delivery typically takes 1–2 working days after dispatch.

  • You will receive a tracking link by email once your order is on its way.

  • We currently deliver to most mainland UK addresses.

Please note: As we work with multiple fulfilment partners, your order may arrive in separate parcels if it contains multiple items.

🌱 Damaged, Incorrect, or Faulty Items

If your order arrives damaged, incorrect, or with any issues:

  • Please email us within 48 hours of delivery

  • Include:

    • Your order number

    • Clear photos of the issue

    • A short explanation of the problem

Once reviewed, we’ll arrange a replacement, refund, or other resolution as quickly as possible.

🔁 Returns

Due to the nature of some of our products — particularly live plants and perishable items — we are unable to accept returns for change-of-mind purchases.

However, we do accept returns for:

  • Non-perishable goods (e.g., pots, accessories)

  • Faulty, damaged, or misdescribed items

To start a return, contact us within 14 days of receiving your item. Returns must be pre-approved, and we will provide the appropriate return instructions.

Please do not return items without contacting us first — we cannot guarantee processing or refunds for unauthorised returns.

💳 Refunds

Approved refunds will be processed to your original payment method within 3–5 working days of confirmation.

⚠️ Additional Notes

  • Slight variations in appearance, especially in live products, are natural and not considered faults.

  • We cannot accept responsibility for damage caused by improper care after delivery.

  • Our team is here to help — if you’re unsure about a product or issue, just get in touch.

📩 Need Assistance?

Contact our customer care team via info@formbygardener.co.uk. We’re happy to help with any delivery or product concerns.

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